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These terms set out the rules that apply when you open and use an hol888 account — covering how we handle your transactions, what you can do, and what we expect in return. Access to the platform depends on local law and is available only in eligible regions.
Opening an hol888 account means you have read and accepted these terms in full. They govern every action you take on the platform — placing sports bets, browsing the casino lobby, funding your wallet and withdrawing amounts won. We reserve the right to update these terms; the current version is always shown here, and continued use of the account after a published change constitutes acceptance. Payment rails named in your account — GrabPay, Coins. ph and Bank Transfer — are subject to the same terms as all other account functions. Transaction records are stored against your account and accessible from your dashboard after login. If a discrepancy appears between what is shown in your wallet and what a payment provider records, raise it through our support channel promptly; we will review it against the transaction log. These terms do not override the laws of the Philippines or any jurisdiction where local law restricts access. Where local law limits or prohibits participation, those restrictions apply regardless of what these terms say. We do not claim any licence authority we cannot evidence. If you are unsure whether access is permitted where you are, check with a local legal reference before opening an account.
These terms cover your account on hol888 directly. They do not extend to third-party services you may reach through links on the platform, and they do not replace any obligations you hold under local law.
Covered. All login sessions, account creation steps, password changes and device access fall under this policy. You are responsible for keeping your login credentials confidential and for any activity made through your account.
Covered. All deposits and withdrawals processed through GrabPay, Coins. ph or Bank Transfer are governed here. Transaction records are stored on your account and can be reviewed in your dashboard at any time after login.
Covered. Game titles, sports markets and promotional content displayed on the platform are subject to these terms. Content may change without prior notice; what is currently live is shown in your account after login.
Not covered by this policy. Payment providers, game studios and any linked external services operate under their own terms. We are not responsible for the policies or conduct of third-party services you access separately from your hol888 account.
This policy gives you specific, actionable routes to manage your account relationship with us. You can review your full transaction history — every deposit via GrabPay or Bank Transfer, every withdrawal request, every bet settlement — directly from your account dashboard. Nothing is hidden behind a support ticket just to view a record. If your account details are incorrect — name spelling, contact email, registered mobile number — you can request a correction through the support channel. We will ask you to verify identity before making changes. For questions about how a specific term applies to your account, you can raise it in writing; we will respond with a position based on the current version of this policy. We do not make verbal commitments that deviate from published terms.
Log in and open the transaction history section of your dashboard. Deposits, withdrawals and bet settlements are listed there with timestamps and amounts.
Contact support in writing with the correction you need and the reason. Identity verification is required before we update registered details on any account.
Send your question to our support channel referencing the specific clause or situation. We respond based on the current published version of these terms, not verbal prior discussions.
If you believe a decision on your account was made incorrectly, submit a written request for review. Include the relevant transaction ID or bet reference so we can pull the correct record.
If something in these terms is unclear or you need to raise a policy-related question, contact us through the channels below. For account-specific queries, have your account reference ready before you get in touch so we can locate your record without delay.
Open the chat widget from your account dashboard to reach the support team directly. Use this for time-sensitive policy questions or transaction discrepancies that need a quick response.
Send written policy questions or account correction requests to our support email address shown on the contact page. Include your account reference and the clause or issue you are asking about.
The help centre in your account dashboard lists answers to common policy questions, including how transactions are recorded, how to request account changes and what the review process involves.
We store account data — registration details, transaction records, session logs — for as long as your account is active and for a reasonable period after closure, as required by applicable rules. You can request a summary of what we hold on your account by contacting support in writing. We do not sell account data to third parties for marketing. Cookies used on the platform are limited to session management and analytics; you can adjust your browser settings to restrict them, though some account functions may not work correctly without session cookies.
Account records including transaction logs from GrabPay, Coins. ph and Bank Transfer are retained for the period required under applicable rules. Request a summary any time through our support email.
We use session and analytics cookies only. Adjust your browser settings to manage them. Disabling session cookies may affect login and account navigation; analytics cookies do not affect account function.
You are responsible for your login credentials. If you believe your account has been accessed without your permission, contact support immediately. We will suspend account activity pending a security review.
Changes to these terms are published on this page. The date of the most recent revision is shown at the bottom of this document. Continuing to use your account after a revision means you accept the updated terms.
These answers cover what we hear most often from account holders who want to understand how the terms apply to their specific situation.
Yes. These terms cover all activity on your account — sports markets, casino games, table bets and any other category available in the lobby. There is no separate agreement for different sections of the platform; one set of terms applies across everything.
We publish the updated version here. Continuing to use your account after the revision date constitutes acceptance of the new terms. If a change materially affects your account, we aim to notify you through the contact details registered to your account before the change takes effect.
Log in and open the transaction history section of your account dashboard. Every deposit and withdrawal processed through GrabPay, Coins. ph or Bank Transfer is listed there with the amount, date and status. Contact support if a transaction is missing or shows an unexpected status.
Yes. Send a written request to our support email with your account reference. We will confirm what data categories we hold and provide a summary. The turnaround depends on the volume of records but we aim to respond to data requests promptly.
Access to hol888 depends on local law and is available only in eligible regions. These terms do not override any legal restriction that applies where you are located. If local law limits or prohibits participation in online betting or casino games, those restrictions apply regardless of what these terms state.
Submit a written request for review through the support channel. Include your account reference, the relevant transaction or bet ID, and the specific decision you are questioning. We will review against the current published terms and the transaction log, then respond with a written position.